Shipping Policy

Shipping Policy:

At Celestial Cosmetics, we strive to ensure a seamless and satisfactory shopping experience for our valued customers. To achieve this, we have outlined our Shipping Policy below:

1. Shipping Destinations:

We offer shipping services to addresses within India. Currently, we do not provide international shipping.

2. Order Processing Time:

Once your order is successfully placed and payment is confirmed, our team will process it within 1-2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods:

We partner with reliable courier services to deliver your orders promptly and safely. The shipping method may vary based on your location and the size of your order.

4. Estimated Delivery Time:

Delivery times may vary depending on your location. Generally, you can expect your order to be delivered within 5-7 business days from the date of dispatch. However, please allow for additional time for remote or rural areas.

5. Shipping Charges:

We offer free shipping on orders above a certain value. For orders below this threshold, a nominal shipping fee will be applied. The shipping charges will be calculated and displayed at the checkout stage.

6. Order Tracking:

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery online.

7. Delivery Attempts:

Our courier partners will make multiple attempts to deliver your order to the provided shipping address. In case of unsuccessful delivery attempts, they may leave a notification for you to arrange for re-delivery or pick-up from a designated location.

8. Shipping Address:

It is your responsibility to provide accurate and complete shipping information during the checkout process. We will not be liable for any delays or failed deliveries caused by incorrect or incomplete addresses.

Cancellation Policy:

At Celestial Cosmetics, we understand that circumstances may arise where you need to cancel your order. To ensure a smooth process, we have outlined our Cancellation Policy below:

1. Cancellation Window:

You can cancel your order within 24 hours of placing it. Once this time frame has elapsed, we will be unable to process any cancellation requests as the order would have already been processed for shipping.

2. Cancellation Procedure:

To cancel your order, please contact our customer support team via email at blushbabe27@gmail.com or call us at 9930819046. Kindly provide your order details and reason for cancellation.

3. Refund Process:

Upon successful cancellation within the stipulated time frame, we will initiate a refund to your original payment method. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.

4. Refund Eligibility:

Refunds will only be processed for cancelled orders that meet the specified cancellation criteria. Orders that have already been dispatched or delivered are not eligible for cancellation and refund.

5. Refund Inquiries:

If you have any inquiries or concerns regarding the status of your refund, feel free to reach out to our customer support team. We are committed to resolving any issues promptly and ensuring your satisfaction.

Contact Information:

Email: blushbabe27@gmail.com

Contact No.: 9930819046

Address: 204/ E Aakar Regency, Scheme no. 71, Indore

We value your trust and patronage at Celestial Cosmetics and are dedicated to providing exceptional service at every step of your shopping journey. Should you have any further questions or require assistance, please do not hesitate to contact us.