Return Policy

At Celestial Cosmatics, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. However, we understand that there may be instances where you need to return, exchange, or request a refund for your purchase. Please read the following policies carefully to understand your options:

Return Policy:

Eligibility:

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  

Time Frame:

• You have 7-15 days from the date of purchase to initiate a return.

Process:

• To initiate a return, please contact our customer service team at blushbabe27@gmail.com or call us at 9930819046 with your order details.
• Once your return request is approved, you will receive instructions on how to proceed with the return.
• Please note that shipping costs for returning items will be the responsibility of the customer unless the return is due to a defect or error on our part.
  

Refunds:

• Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
• If your return is approved, the refund will be processed to the original method of payment within 7-15 business days.
  

Refund Policy:

Eligibility:

• Refunds are only applicable for products that are defective or damaged upon receipt.
• We do not offer refunds for change of mind or if you simply do not like the product.

Process:

• If you believe you are eligible for a refund, please contact our customer service team within 15 days of receiving the product.
• Provide detailed information and photographic evidence of the defect or damage to expedite the process.
  

Refund Approval:

• Once your refund request is received and approved, we will provide instructions on how to proceed with the return.
• Refunds will only be issued after the returned item has been received and inspected by our team.
  

Exchange Policy:

Eligibility:

• We offer exchanges for products that are defective, damaged, or incorrect.
• Exchanges for a different product due to a change of mind are not accepted.

Process:

• To initiate an exchange, please contact our customer service team within [insert number] days of receiving the product.
• Provide details about the issue with the product and specify the item you would like to exchange it for.
  

Exchange Approval:

• Once your exchange request is approved, we will provide instructions on how to proceed with the return.
• Exchanged items will be shipped out upon receipt and inspection of the returned product.
  

Contact Information:

Email: blushbabe27@gmail.com

Contact No.: 9930819046

Address: 204/E Aakar Regency, Scheme no. 71, Indore

For any further inquiries or assistance regarding our Return, Refund, & Exchange Policy, please do not hesitate to reach out to our dedicated customer service team. We are here to ensure your shopping experience with Celestial Cosmatics is enjoyable and hassle-free.